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Sweet spot small businesses have distinct support needs-strong desktop support skills and light LAN skills. In this article, you'll learn what skills and certifications are most important to your sweet spot business clients.
What Specific Tasks Will Your Clients Need Help With?
These sweet spot clients are looking for help with popular desktop applications like Microsoft Office, Intuit QuickBooks,
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When it comes to small business IT support, expertise is relative and exists at all different levels. In this article, you'll learn more about expertise within your IT support business and what other skills are desirable for you and your employees.
You'll find experts at every level of IT support
In a big-enterprise IT organization for example, you find
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Tech Support email Writing Exposed! copyright(c)2004 by Diane M. Hoffmann For a long time, I have been noticing the --sometimes appalling-- way that people write emails. Too many do not bother to check their writing before sending out their emails. We see that in personal emails, business emails and on internet forums. The worst offenders being sales letters
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