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Automated Customer Support Solution First to Integrate Into
eBay's 'Ask the Seller a Question'
HostedSupport.com, a leading provider of affordable automated
online customer support solutions for web businesses, today
announced ezSupport for eBay, its new automated customer support
solution customized specifically to the needs of eBay sellers.
ezSupport for eBay helps sellers deal with the overwhelming
volume of repetitive email questions from buyers by
automatically answering
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Computers are becoming commonplace in homes and offices around the world. The problem is that most people know so very little about their computers, that when something goes wrong, they do not know how to begin the troubleshooting process.
The ugly truth is that we could opt to call the technical support phone number that came with the computer,
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You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps:
1) COVERING THE TRUTH WITH METRICS
In some companies, those under the radar of SLA compliance may resort to doing the minimum instead of really solving the problem. This includes closing or
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