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Sweet spot small businesses have distinct support needs-strong desktop support skills and light LAN skills. In this article, you'll learn what skills and certifications are most important to your sweet spot business clients.
What Specific Tasks Will Your Clients Need Help With?
These sweet spot clients are looking for help with popular desktop applications like Microsoft Office, Intuit QuickBooks,
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It seems that every time businesses decide to cut down on
expenses, they always seem to focus on the Help Desk/IT
department. IT Managers are very often asked to work with
outdated software, understaffing and an ever- increasing backlog
of calls and angry customers.
What the people upstairs seem to forget is that without proper
equipment, software and competent support staff, the back bone
of
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Tech Support is Dead
Since the days of the mainframe, computer users have relied upon tech support organizations to help them to maintain productivity by keeping their hardware, operating systems, and applications working as designed.
The system which has worked for so long is now in jeopardy due to a lack of understanding of the real costs of
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