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In the early stages of developing an IT support business, the owners typically wear all the hats: the sales hats, the technical hats, and the administrative hats, until the company has established enough of a client base that it can justify delegating certain things to a salesperson or a couple of different technical people. In this article, you'll
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Tech Support email Writing Exposed! copyright(c)2004 by Diane M. Hoffmann For a long time, I have been noticing the --sometimes appalling-- way that people write emails. Too many do not bother to check their writing before sending out their emails. We see that in personal emails, business emails and on internet forums. The worst offenders being sales letters
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Tech Support is Dead
Since the days of the mainframe, computer users have relied upon tech support organizations to help them to maintain productivity by keeping their hardware, operating systems, and applications working as designed.
The system which has worked for so long is now in jeopardy due to a lack of understanding of the real costs of
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