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Introduction
The new Microsoft Certified Desktop Support Technician certification provides the most effective approach to gain the skills of successfully troubleshooting desktop environments running on the Microsoft Windows XP operating system. It is an entry-level certification presented by Microsoft for the client and desktop professional.
A research by the U.S. Department
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In today's modern world of computer support, something has gone
terribly wrong. It's a sea of confusion that even the most
talented navigator would get lost in. Computer support is
something that should be inexpensive, calming and efficient.
However, this is not the case. Companies and individuals who
provide computer support in today's market are often over
priced, poorly staffed and their bottom line
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You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps:
1) COVERING THE TRUTH WITH METRICS
In some companies, those under the radar of SLA compliance may resort to doing the minimum instead of really solving the problem. This includes closing or
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