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When it comes to small business IT support, expertise is relative and exists at all different levels. In this article, you'll learn more about expertise within your IT support business and what other skills are desirable for you and your employees.
You'll find experts at every level of IT support
In a big-enterprise IT organization for example, you find
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Tech Support email Writing Exposed! copyright(c)2004 by Diane M. Hoffmann For a long time, I have been noticing the --sometimes appalling-- way that people write emails. Too many do not bother to check their writing before sending out their emails. We see that in personal emails, business emails and on internet forums. The worst offenders being sales letters
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Tech Support is Dead
Since the days of the mainframe, computer users have relied upon tech support organizations to help them to maintain productivity by keeping their hardware, operating systems, and applications working as designed.
The system which has worked for so long is now in jeopardy due to a lack of understanding of the real costs of
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